Time and Labor Specialist in High Point at CBIZ

Date Posted: 2/12/2020

Job Snapshot

Job Description

With over 100 offices and nearly 5,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level. CBIZ has been honored to be the recipient of several national recognitions: 2019 America's Best Mid-Size Employers by Forbes, 2019 Best Workplaces in Consulting & Professional Services by Great Place to Work® and FORTUNE, 2019 Workplace Excellence Seal of Approval by the Alliance for Workplace Excellence, and one of the Top 101 highest scoring companies in the country for Best and Brightest Companies to Work For in the Nation by the National Association for Business Resources.

This position is responsible for implementation and client support for our time and attendance system.  In a fast paced environment, the Time and Labor Specialist manages implementation of new Time and Labor Management (TLM) accounts, assists current clients with questions and changes, and coordinates with the payroll and HRIS team members to ensure an accurate and client service oriented TLM experience. In addition, they are responsible for monitoring and verifying proper procedures are followed in compliance with business practices and HR System requirements.  Interested applicants must possess the ability to work a flexible schedule.  Experience with time and attendance systems is a plus.

Essential Functions and Primary Duties:

  • Implementation of Time Solutions Accounts
  • Research, collect, manipulate, interpret, and verify accuracy of all data needed to set up new accounts
  • Utilize client accrual policies to script into the time clock during implementation and/or for current clients when requested and confirm balances are accurate.
  • Provide training sessions/materials to clients utilizing the Time Solutions system
  • Research and accurately resolve a full range of customer service needs in the Time Solutions system in a timely, efficient, and accurate manner
  •  Assist with internal needs/training regarding accounts
  • Work closely with Payroll and Implementation Team to collaborate on complex client issues and departmental processes and procedures.
  • Allocate time and prioritize accordingly across several projects
  • Ensure every client interaction is a positive and productive experience
  • Troubleshoot basic and intermediate level client issues
  • Communicate effectively
  • Meet established deadlines
  • Effectively operates and uses all departmental hardware and software
  • Independently perform each essential function of this job satisfactorily
  • Perform other duties as assigned

Preferred Qualifications:

  • Bachelor’s degree preferred
  • Experience with scripting languages (SQl, VB, Java) highly desired
  • TLM system experience preferred
  • Proficient use of Excel 
  • Working level knowledge of payroll processes a plus

Minimum Qualifications:

  • Must possess analytical skills
  • Excellent customer relation skills
  • Ability to work in a team environment as well as independently
  • Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks
  • Ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
  • High school diploma or GED required


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