Service Center Manager in Philadelphia, PA at CBIZ

Date Posted: 7/6/2018

Job Snapshot

Job Description

With over 100 offices and nearly 5,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level. CBIZ has been honored to be recognized as one of the Best & Brightest Companies to Work for in the Nation for 2016. The Best and Brightest Companies to Work For® competition identifies and honors organizations that display a commitment to excellence in their human resource practices and employee enrichment based on categories such as communication, work-life balance, employee education, diversity, recognition, retention and more. 

Responsible for delivery of participant service across all clients for the Administration Outsourcing department; ensure successful day to day operations and excellent customer service to internal and external clients.

Essential Duties & Primary Responsibilities: 

  • Ensure service levels and operational goals are met by promoting adherence to schedules, monitoring interactions and coaching for excellence
  • Develop staff through effective coaching, counseling and execution of performance management process, if applicable
  • Oversee the implementation of staffing, training, and reward/recognition programs
  • Develop team goals and objectives, and monitor achievement of those goals
  • Facilitate performance management cycle
  • Address employee performance issues with Human Resources  
  • Develop and maintain working relationships with peers to solicit feedback for service improvements and employee recognition
  • Complete reports and metrics for team and department use
  • Attend internal client team meetings in support of administration outsourcing services, as needed
  • Participate in external implementation/project meetings with third party vendors, as needed
  • Liaise with third-party vendors, as needed 
  • Perform other duties as assigned

Minimum Qualifications:

  • 5-7 years experience managing a small to medium-size service center
  • Able to prioritize and manage multiple competing responsibilities
  • Show initiative including anticipating needs, suggesting improvements, and follow-up on work items 
  • Proficient in Windows and Microsoft programs (especially Excel) with excellent navigational skills
  • Projects positive, professional attitude 
  • Detail-oriented and superior organizational skills 
  • Excellent interpersonal, verbal and written communication skills 
  • Works independently and with minimal supervision
  • Will be trusted to secure and maintain confidential information
  • BA/BS Degree preferred and minimum of 5+ years work experience (benefits administration or outsourcing)

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CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.


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