Phone Support Engineer in Maryland Heights at CBIZ

Date Posted: 8/12/2020

Job Snapshot

Job Description

With over 100 offices and nearly 5,000 associates throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level. 

CBIZ has been honored to be the recipient of several national recognitions: 

  • 2020 Best Workplaces in Consulting & Professional Services by Great Place to Work® 
  • 2019 America’s Best Mid-Size Employers by Forbes
  • 2019 Workplace Excellence Seal of Approval by the Alliance for Workplace Excellence
  • Top 101 highest scoring companies in the country for Best and Brightest Companies to Work For in the Nation by the National Association for Business Resources  

CBIZ Network Solutions has a Phone Support Engineer position available. This position provides field technicians with high level, over-the-phone technical troubleshooting support for mechanical and electronic equipment, including computers, printers, telephone systems, cabling, fax machines, etc. We provide full benefits and training.

Essential Functions:

  • Troubleshoot and repair hardware and software issues with router, computer, printer, phone, fax, scanning, audio and video systems.
  • Troubleshoot and repair connectivity issues with cable, DSL, cellular, and T1 data circuits.
  • Provide excellent customer service and advanced technical support to CBIZ and Edward Jones field, home office and management staff.
  • Assist field service technicians with new branch installs, branch office moves, hardware moves, adds, and changes.
  • Conduct training for new hires.
  • Create and maintain documentation used by phone support engineers and field service technicians.
  • Follow proper escalation procedures to ensure MAC activities and maintenance issues are completed in a timely manner.
  • Develop high-level technical solutions to mechanical and electrical equipment problems.
  • Handle multiple tasks and large call volumes.
  • Act as a liaison between Edward Jones corporate headquarters and field service technicians.
  • Assumes responsibility for related duties as required or assigned.


  • Associates degree from accredited college or technical school.
  • Two to five years of prior job-related experience.
  • Excellent communication, public relations, technical, and troubleshooting skills.
  • Able to use general office equipment.
  • Experience with incident tracking software, and the Microsoft Office Suite.

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