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Operations Specialist in Cleveland, OH at CBIZ

Date Posted: 1/31/2019

Job Snapshot

Job Description

With over 100 offices and nearly 5,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level. CBIZ has been honored to be the recipient of several national recognitions: 2018 America's Best Mid-Size Employers by Forbes, 2018 Best Workplaces in Consulting & Professional Services by Great Place to Work® and FORTUNE, 2018 Workplace Excellence Seal of Approval by the Alliance for Workplace Excellence, and one of the Top 101 highest scoring companies in the country for Best and Brightest Companies to Work For in the Nation by the National Association for Business Resources.

CBIZ Benefits & Insurance Services is a division of CBIZ, Inc., providing benefits consulting, HRIS technology, payroll, human capital management, property and casualty, talent and compensation solutions, and retirement plan services to organizations of all sizes. By offering this range of services, we are able to help clients eliminate the inefficiencies associated with the use of multiple vendors. Ranked as a Top 20 Largest Broker of U.S. Business (Business Insurance Magazine) and a Top 100 Retirement Plan Adviser (PLANADVISER), we have approximately 1,500 professionals in 75 offices nationwide. Clients in a wide array of industries rely on us for national-caliber expertise and technical depth combined with highly personalized, local service. 

CBIZ is seeking an Operations Specialist in our Cleveland office to provide support to the advisors and clients of CBIZ Financial Solutions, Inc.(CBIZ FS) and CBIZ Investment Advisory Services, Inc. (CBIZ IAS)

Essential Functions and Primary Duties:

For CBIZ FS (Broker/Dealer)

  • Support CBIZ FS Brokerage Business such as, open accounts, process transfers, account maintenance, etc.
  • Process/Submit Broker/Dealer Changes
  • Review NFS Important Notices for upcoming changes
  • Client entry into back office system
  • Send direct business Welcome Letters to new clients
  • Send direct business Change of Address letters when necessary
  • Direct business processing with fund and annuity companies
  • Scan client files/documents to imaging system
  • Assist with additional CBIZ FS Brokerage functions such as journals, margin, rep notifications from daily reports, security deposits, etc.
  • Assist with Rep changes at NFS/direct Investment companies
  • Assist with FINCEN checks
  • Albridge support to advisors and employees

For CBIZ IAS (Registered Investment Adviser)

  • Adhere to and support advisory business objectives
  • Assist with onboarding of new advisory accounts if necessary


  • Brokerage and Advisory Check/Wire/EFT requests
  • Log off checks for CBIZ FS and CBIZ IAS from Electronic Check Log
  • Adhere to regulatory Know Your Customer rules
  • Assist in maintaining/updating operational procedures
  • Assist in oversight of data entered into back office system
  • Assist with mail when necessary
  • Adhere to ethics and employee code of conduct policies.
  • Assist Compliance Department when necessary
  • Perform other duties as assigned

Minimum Qualifications:

  • High School diploma or GRE required 
  • Three years of job related experience
  • Series 6 or 7 preferred
  • Strong PC skills and proficiency on various Microsoft products including Excel and Word.
  • Highly organized with strong analytical skills.
  • Demonstrate initiative, imagination, resourcefulness, creativity, and independent thinking
  • Have strong written and verbal communication skills, the ability to manage time effectively, and the ability to multi-task

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