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HRIS Client Experience Technician in Roanoke, VA at CBIZ

Date Posted: 3/1/2019

Job Snapshot

Job Description

With over 100 offices and nearly 5,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level. CBIZ has been honored to be the recipient of several national recognitions: 2018 Best Workplaces in Consulting & Professional Services by Great Place to Work® and FORTUNE, 2018 Workplace Excellence Seal of Approval by the Alliance for Workplace Excellence, and one of the Top 101 highest scoring companies in the country for Best and Brightest Companies to Work For in the Nation by the National Association for Business Resources.

CBIZ Benefits & Insurance Services is a division of CBIZ, Inc., providing benefits consulting, HRIS technology, payroll, human capital management, property and casualty, talent and compensation solutions, and retirement plan services to organizations of all sizes. By offering this range of services, we are able to help clients eliminate the inefficiencies associated with the use of multiple vendors. Ranked as a Top 20 Largest Broker of U.S. Business (Business Insurance Magazine) and a Top 100 Retirement Plan Adviser (PLANADVISER), we have approximately 1,500 professionals in 75 offices nationwide. Clients in a wide array of industries rely on us for national-caliber expertise and technical depth combined with highly personalized, local service. 

CBIZ Payroll division is seeking a results-oriented individual to work in a fast paced and rewarding environment as an  HRIS Client Experience Technician in our Roanoke, VA office.  Intermediate knowledge/experience in Microsoft Excel is a requirement. This position is responsible for creating, updating and maintaining employee data in the HRIS system.  In a fast paced, high volume data entry environment, the HRIS Coordinator insures that strict deadlines are met with utmost accuracy.  In support of the Client/HRIS Account Manager relationship, the HRIS Coordinator ensures excellent client services and is responsible for monitoring and verifying that proper procedures are followed in compliance with business practices and HR System requirements.  Understanding and/or experience working in HRIS systems is a plus.

Essential Functions and Primary Duties

  • Assists internal and external clients with needs, requests, and problems in a timely manner
  • Communicates with all necessary parties to ensure accuracy of all appropriate data
  • Researches and accurately resolves a full range of customer service needs according to the commitments and standards set forth
  • Work to understand new department processes, procedures and/or programs
  • Assists with new hire training as well as ongoing internal training as needed
  • Supports internal employee questions and acts as mentor for less experienced employees
  • Effectively operates and uses all departmental hardware and software
  • Ensures all internal controls and procedures are followed for accuracy
  • Perform daily HRIS Data Entry in a high-volume environment
  • Collect and integrate new HR data, into HRIS. Partner with other service product lines to ensure system synergies
  • Audit HRIS data on an ongoing basis to ensure accuracy of global HRIS data
  • Partner with other service product lines to ensure system synergies
  • Respond to requests for new data or reporting needs
  • Assist with the setup and implementation of new clients on the HRIS platform
  • Additional responsibilities as assigned

Minimum Qualifications

  • High School Diploma or GED required; Bachelor’s degree preferred
  • Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
  • Excellent customer relation skills
  • Proficient use of applicable technology
  • Attain FPC, COBRA, Section 125 and other applicable certifications required within 18 months of accepting position, must comply with eligibility requirements prior to taking exam
  • Ability to work in a team environment as well as independently
  • Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks

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