Job Description

With over 120 offices and nearly 7,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.     

CBIZ has been honored to be the recipient of several national recognitions:   

•         2022 Best and Brightest Companies to Work for in the Nation  
•         2023 Top Workplaces USA  
•         2022 America's Best Mid-Size Employers  
•         2022 Best and Brightest Companies in Wellness  
•         2022 Great Place to Work Certification  

Field Service Technicians install, upgrade, and maintain primary and backup branch connectivity, all site infrastructure including network hardware, computers, telephony, and print hardware, and all cabling. Field Service Technicians must master continuously evolving equipment and technologies, and train clients as new architecture is deployed.   

Essential Functions and Primary Duties

• Responsible for troubleshooting, repairing, and upgrading all telephone, computing data, print, network, and AV hardware including but not limited to routing hardware, computers, laptops, monitors, printers, and telephony equipment. Equipment serviced is subject to change as business needs dictate
• Provide excellent customer service
• Follow proper escalation procedures to ensure all activities are addressed in a timely manner
• Train client on all new technologies and hardware
• Install, maintain, and repair cabling in various commercial buildings
• Legally operate a company vehicle
• Performs related work as required

Minimum Qualifications

• Associate’s degree from accredited college or technical school OR two or more years IT and/or field service experience
• Able to use all related computer hardware and software
• Able to use job related tools
• Able to safely use step ladder
• Able to lift and/or move up to 100+ pounds of equipment
• Able to hold and grip objects
• Able to read and review information on computer monitors for extended periods of time
• Subject to periods of prolonged walking, sitting, and standing
• Performs bending, squatting, crawling, climbing, twisting, kneeling, and reaching both to ground level and overhead
• Maintain high speed internet access
• Maintain a valid driver's license in the employee's state of residence, allowing him/her to legally operate a company vehicle
• Ability to provide documentation showing a minimum age of 21 for your company car insurance.
• Provide a clean and safe location for the repair of equipment as required
• Provide a suitable workspace for performing Help Desk functions
• Maintain residence in assigned territory
  

REASONABLE ACCOMMODATION

If you are a qualified individual with a disability you may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling 844-558-1414 (toll free) or send an email to accom@cbiz.com.

EQUAL OPPORTUNITY EMPLOYER

CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant’s race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.

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