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CAREERS AT CBIZ

Field Service Technician - Installation in Albany, NY at CBIZ

Date Posted: 2/26/2019

Job Snapshot

Job Description

CBIZ Network Solutions has a Field Service Technician position available in the                                    area. Our technicians work from home and we provide them with a company vehicle, tools and parts. Technicians provide technical support to Edward Jones branch offices in the surrounding area, troubleshooting and repairing computers, printers, telephone systems and other peripheral devices. We provide full benefits and a week of training. The position involves the following functions and requires the following qualifications:

With over 100 offices and nearly 5,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level. CBIZ has been honored to be the recipient of several national recognitions: 2018 Best Workplaces in Consulting & Professional Services by Great Place to Work® and FORTUNE, 2018 Workplace Excellence Seal of Approval by the Alliance for Workplace Excellence, and one of the Top 101 highest scoring companies in the country for Best and Brightest Companies to Work For in the Nation by the National Association for Business Resources.

CBIZ Network Solutions has an immediate opening for a Field Service Technician in the Albany, NY area. Our technicians work from home and we provide them with a company vehicle, tools and parts. Technicians provide technical support to Edward Jones branch offices in the surrounding area, troubleshooting and repairing computers, printers, telephone systems and other peripheral devices. We provide full benefits and a week of training. The position involves the following functions and requires the following qualifications:

Essential Functions and Primary Duties:

  • Perform installation of Edward Jones branch offices, including set-up of all equipment (computers, printers/fax machine, cabling and telephone systems) and management of entire set up process.
  • Manage on-site installation process, including leading fellow Field Service Technicians and overseeing contractors.
  • Perform ticket updates whenever possible, including assuming ownership, entering all dates/times, resolution codes, hardware used, appropriate details, etc.
  • Responsible for compliance with all Asset Management duties including: timely completion of necessary asset transactions, proper packaging of all equipment being returned, timely shipping of all equipment to be returned and maintenance of a complete and up to date shipping log.
  • Provide technical support to client in a timely manner with little or no disruption to daily customer operations.
  • Responsible for completing all required inventory activities related to company vehicles and branch locations.
  • Accountable for maintaining, updating and familiarity with all service manuals and documentation and for having all tools and parts either ordered or ready for use on client site.
  • Provide excellent customer service at all times.
  • Schedule and complete all van maintenance in accordance with manufacturer and CBIZ Network Solutions specifications.
  • Operate a company vehicle for transportation to and from work activities.
  •  Performs related and project work as required.

Minimum Requirements:  

  • Associate’s degree from accredited college or technical school.
  • Two or more years IT and/or field service experience.
  • Able to use all related computer hardware and software.
  • Able to use job-related tools.
  • Able to safely use step ladder.
  • Able to lift and/or move up to 100+ pounds of equipment.

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