Field Service Technician-Installation in Denver at CBIZ

Date Posted: 9/13/2019

Job Snapshot

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Job Description

CBIZ Network Solutions has a Field Service Technician Installation position available in the Denver, CO area. Technicians provide technical support to Edward Jones home offices locations, troubleshooting, repairing, installing and moving computers, printers, and other peripheral devices. We provide full training. 

The position involves the following functions and requires the following qualifications:

Essential Functions:

  • Troubleshoot, repair and or replace equipment in an efficient and timely manner to minimize associate down time and meet or exceed the CBIZ Service Level Agreement.
  • Responsible for tracking and inventory of specified equipment.
  • Responsible for opening, updating and closing Service Center tickets as required. Performing other administrative responsibilities as required.
  • Responsible for desktop hardware upgrades, installs, moves and removes during normal business hours, evenings and weekends.
  • Provide technical support to client associates in a timely manner while providing excellent customer service.
  • Available 24 hours a day, 7 days a week to provide service to home office in case of an emergency.
  • Evening and weekend hours expected when required with sometimes less then 3 days notice.
  • Assumes responsibility for related duties as required or assigned.
  • Responsible for ordering and maintaining equipment and consumables at each campus stock location.
  • Provide excellent customer service at all times


  • Associates degree from accredited college or technical school
  • One year of job-related experience preferred but not necessary.
  • Able to use all related computer hardware and software
  • Able to use job-related hand held tools.
  • Able to lift and/or move up to 100+ pounds of equipment.
  • Must have good communications skills.

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