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Desktop Support IT Analyst in Roanoke, VA at CBIZ

Date Posted: 11/15/2018

Job Snapshot

Job Description

With over 100 offices and nearly 5,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level. CBIZ has been honored to be the recipient of several national recognitions: 2018 Best Workplaces in Consulting & Professional Services by Great Place to Work® and FORTUNE, 2018 Workplace Excellence Seal of Approval by the Alliance for Workplace Excellence, and one of the Top 101 highest scoring companies in the country for Best and Brightest Companies to Work For in the Nation by the National Association for Business Resources.

CBIZ Benefits & Insurance Services is a division of CBIZ, Inc., providing benefits consulting, HRIS technology, payroll, human capital management, property and casualty, talent and compensation solutions, and retirement plan services to organizations of all sizes. By offering this range of services, we are able to help clients eliminate the inefficiencies associated with the use of multiple vendors. Ranked as a Top 20 Largest Broker of U.S. Business (Business Insurance Magazine) and a Top 100 Retirement Plan Adviser (PLANADVISER), we have approximately 1,500 professionals in 75 offices nationwide. Clients in a wide array of industries rely on us for national-caliber expertise and technical depth combined with highly personalized, local service. 

If you would like to jump start your career, CBIZ is seeking an IT professional to fill a Desktop Support Analyst. The successful candidate would be responsible for executing specific technology assignments related to support, maintenance, basic analysis and troubleshooting. 

Essential Functions and Primary Duties

  • Monitor and support software, operation systems and hardware technology
  • Participate in the execution of assigned projects
  • Troubleshoot, resolve and document issues and provide recommendations for resolution

Preferred Qualifications 

  • Proficient use and support of Microsoft Operating Systems (Windows 7, Windows 10)
  • Proficient use and support of Microsoft Office applications (Word, Excel, etc.)
  • Proficient use and support of both physical and virtual desktop environments (VMware Horizon, Citrix)
  • Experience supporting a VOIP phone system (ShoreTel) not required, but a plus.
  • Experience supporting Microsoft SQL Server client-server based applications not required, but a plus.

Minimum Qualifications Required

  • Bachelor's Degree or equivalent required
  • 1 year related experience
  • Proficient use of applicable technology
  • Ability to execute technical instructions and guidelines
  • Ability to document daily activities and system functions
  • Able to work in a team environment or independently
  • Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
  • Ability to travel as required by business and on-call availability

If you are a qualified individual with a disability you may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling 844-558-1414 (toll free) or send an email to

CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.

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