Customer Service Representative in Cumberland, MD at CBIZ

Date Posted: 6/8/2018

Job Snapshot

Job Description

With over 100 offices and nearly 5,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level. CBIZ has been honored to be recognized as one of the Best & Brightest Companies to Work for in the Nation for 2016. The Best and Brightest Companies to Work For® competition identifies and honors organizations that display a commitment to excellence in their human resource practices and employee enrichment based on categories such as communication, work-life balance, employee education, diversity, recognition, retention and more.

CBIZ Benefits & Insurance provides a full suite of services to organizations seeking quality and cost-efficiency in their operations. Our most broad services focus on benefits, insurance, financial and accounting consulting. We are ranked as one of the Top 20 Benefit Brokers in U.S. Businesses (Business Insurance Magazine 2016) and one of America's Best Employers (Forbes 2015). Our professionals serve client organizations in an array of industries by combining their local expertise and presence with the strength and support of national resources.

Main Function: To provide prompt, efficient service to group clients and assist with the day to day operations of their employee benefit plans in the areas of administration and claims. Duties apply to multiple business unit locations as assigned.

Essential Functions and Primary Duties: 

  • Under general supervision and in compliance with department standards to as documentation and follow up, fields calls from client group administrators, their employees, healthcare providers and insurance carriers requiring assistance with the general administration in all areas of their employee benefits plans.
  • Maintains knowledge of various insurance carrier plans, administrative guidelines and transaction procedures
  • Provides benefit explanations to employers and employees
  • Assists employees in understanding claim payment procedures and results
  • Researches, upon request, claims for corrections of payment, denial or resolution
  • Works with employer and carriers to resolve billing issues
  • Works with clients and carriers to facilitate reinstatement of cancelled policies
  • Provides limited guidance with regard to State Continuation and COBRA laws
  • Contacts carriers and clients via phone and email
  • Inputs data into the appropriate software for vendors/carriers/clients within required timeframe 
  • Records and makes necessary changes/updates as appropriate 
  • Ensures that all internal controls and procedures are followed 
  • Exhibits client focused behavior and applies knowledge and training to support client needs 
  • Effectively operates all department equipment and software applications 
  • Executes administrative duties as assigned 

Minimum Qualifications:

  • High School diploma or GED required
  • Minimum of two-year college degree in business related field or equivalent in pertinent work experience preferred 
  • Ability to work in a team environment as well as independently 
  • Must obtain and preserve required licenses/certifications 
  • Demonstrated proficiency in Excel 
  • Proficient use of applicable technology 
  • Demonstrated attention to detail preferred
  • Proven time-management and multi-tasking skills preferred
  • Strong project management ability preferred
  • Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally 


If you are a qualified individual with a disability you may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling 844-558-1414 (toll free) or send an email to


CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.



  1. Sales Jobs
  2. Customer Service Jobs

not ready to apply ?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.