Client Success Account Manager in Maple Grove at CBIZ

Date Posted: 6/17/2020

Job Snapshot

Job Description

With over 100 offices and nearly 5,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level. CBIZ has been honored to be the recipient of several national recognitions: 2019 America's Best Mid-Size Employers by Forbes, 2019 Best Workplaces in Consulting & Professional Services by Great Place to Work® and FORTUNE, 2019 Workplace Excellence Seal of Approval by the Alliance for Workplace Excellence, and one of the Top 101 highest scoring companies in the country for Best and Brightest Companies to Work For in the Nation by the National Association for Business Resources.

CBIZ Benefits & Insurance Services is a division of CBIZ, Inc., providing benefits consulting, HRIS technology, payroll, human capital management, property and casualty, talent and compensation solutions, and retirement plan services to organizations of all sizes. By offering this range of services, we are able to help clients eliminate the inefficiencies associated with the use of multiple vendors. Ranked as a Top 20 Largest Broker of U.S. Business (Business Insurance Magazine) and a Top 100 Retirement Plan Adviser (PLANADVISER), we have approximately 1,500 professionals in 75 offices nationwide. Clients in a wide array of industries rely on us for national-caliber expertise and technical depth combined with highly personalized, local service.  

Essential Functions and Primary Duties

  • Work directly with clients to support our software product.
  • Drive customer satisfaction through quality delivery processes.
  • Perform full range of customer service according to commitments and standards set forth by the department.
  • Work to understand and collaborate on processes, procedures and programs
  • Collaborate with peers to present solutions and define best practices for clients.
  • Organizing daily tasks and managing work loads
  • Additional responsibilities as assigned
  • Assist internal and external clients with requests and problems in timely manner
  • Ensure internal controls are followed accurately
  • Record changes as appropriate to respective software program(s)
  • Notify appropriate person/s of changes ensuring data accuracy
  • Support internal employees; act as mentor for less experienced employees
  • Assist team members by fielding questions prior to escalation to team leader
  • Work to exceed department metrics and goals as established by manager and team leader
  • Effectively operate all department equipment

Preferred Qualifications

  • Minimum 1-2 years of payroll experience
  • Experience with HRIS or Human Capital Management software preferred
  • Service Bureau experience helpful
  • Experience with Kronos Workforce Ready is a plus

Minimum Qualifications

  • High School Diploma or GED required; Bachelor’s degree preferred
  • Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
  • Excellent customer relation skills
  • Proficient use of applicable technology including Microsoft Excel
  • Ability to work in a team environment as well as independently
  • Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks

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