Campus Technician in Tempe at CBIZ

Date Posted: 1/26/2020

Job Snapshot

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Job Description

With over 100 offices and nearly 5,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level. CBIZ has been honored to be the recipient of several national recognitions: 2019 America's Best Mid-Size Employers by Forbes, 2019 Best Workplaces in Consulting & Professional Services by Great Place to Work® and FORTUNE, 2019 Workplace Excellence Seal of Approval by the Alliance for Workplace Excellence, and one of the Top 101 highest scoring companies in the country for Best and Brightest Companies to Work For in the Nation by the National Association for Business Resources.

CBIZ Network Solutions has a Campus Technician position available that will provide technical support to Edward Jones home offices locations, troubleshooting, repairing, installing and moving computers, printers, and other peripheral devices. We provide full training. 

The position involves the following functions and requires the following qualifications:

Essential Functions & Primary Duties:

  • Troubleshoot, repair and or replace equipment in an efficient and timely manner to minimize associate down time and meet or exceed the CBIZ Service Level Agreement.
  • Responsible for tracking and inventory of specified equipment.
  • Responsible for opening, updating and closing Service Center tickets as required. Performing other administrative responsibilities as required.
  • Responsible for desktop hardware upgrades, installs, moves and removes during normal business hours, evenings and weekends.
  • Provide technical support to client associates in a timely manner while providing excellent customer service.
  • Available 24 hours a day, 7 days a week to provide service to home office in case of an emergency.
  • Evening and weekend hours expected when required with sometimes less then 3 days notice.
  • Assumes responsibility for related duties as required or assigned.
  • Responsible for ordering and maintaining equipment and consumables at each campus stock location.
  • Provide excellent customer service at all times

Minimum Qualifications:  

  • Associates degree from accredited college or technical school
  • One year of job-related experience preferred but not necessary.
  • Able to use all related computer hardware and software
  • Able to use job-related hand held tools.
  • Able to lift and/or move up to 100+ pounds of equipment.
  • Must have good communications skills.

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