Business Technology Support Associate in Boca Raton, FL at CBIZ

Date Posted: 5/13/2018

Job Snapshot

Job Description

With over 100 offices and nearly 5,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level. CBIZ has been honored to be recognized as one of the Best & Brightest Companies to Work for in the Nation for 2016. The Best and Brightest Companies to Work For® competition identifies and honors organizations that display a commitment to excellence in their human resource practices and employee enrichment based on categories such as communication, work-life balance, employee education, diversity, recognition, retention and more. 

CBIZ & Mayer Hoffman McCann P.C. (MHM) of Boca Raton, Florida is devoted to providing you with a challenging and motivating environment to guide your success in this profession. CBIZ & MHM is a top 10 national accounting services provider in the United States. With more than 35 offices and 2,000+ professionals, we serve the country’s growing mid-market public and private businesses. We deliver top notch industry leading expertise combined with a personalized level of service to our clients. CBIZ provides all of the accounting, tax, and consulting services while MHM provides high quality audit and attest services.

Joining CBIZ as a Support Associate is an entry-level opportunity to both expand your technical skills and gain experience in a client-facing position at the same time. You’ll be supporting enterprise applications and their ecosystems that are being utilized by companies around the world. If you are looking for a career with room for advancement and professional growth in a fun and collaborative environment…look no further!

Essential Functions and Primary Dutes

  • Support clients utilizing Microsoft Dynamics GP, NAV/Business Central, CRM, 365 and Sage 100 in addition to related business intelligence tools and software including Microsoft SQL Server, SSRS, Excel, Power BI, SharePoint, JetReports, etc.
  • Serve as the first point of contact for customers seeking technical assistance over the phone, email or ticketing system.
  • Perform remote troubleshooting and provide top-level support to customers in multiple industries.
  • Communicate efficiently and effectively with customers and other staff members.
  • Educate and train customers on standard or customized processes within applications.
  • Direct unresolved issues to the next level of support personnel.
  • Work with technical and functional consultants on your team to provide enhancements to customer applications.
  • Maintain high quality of work products.
  • Manage multiple job duties through efficient task management.
  • Routinely follow-up and update customer status and information.
  • Spot recurring technical issues and work with the team to deploy solutions to address the root of the problems.
  • Log all support requests in the case management software.
  • Help maintain and update client management and case management software.
  • Document all resolutions for internal staff and for client reference.

Preferred Qualifications

  • Experience with or ability to learn and use HTML/JavaScript/CSS, SQL, .NET, Visual Studio, Teamwork Foundation Server, Git and other related technologies.• Experience with or ability to learn and use object-oriented programming.
  • Some experience in software development, technical application support, or related field. 
  • Experience with Business Systems ERP/CRM
  • Understanding of basic business workflows and accounting processes
  • Experience with XML/JSON and Web Services

Qualifications Required

  • High School diploma or GED required; Bachelor’s degree preferred in related field
  • 1-3 years of experience in related field
  • Strong analytical and problem solving skills
  • Must be able to work in a team environment
  • Strong presentation skills
  • Proficient use of Microsoft Windows and Windows Server (XP/2003 forward), VPN connectivity, remote support applications, RDP sessions and other computer technologies.
  • Excellent written and verbal communication skills

If you are a qualified individual with a disability you may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling 844-558-1414 (toll free) or send an email to


CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.


not ready to apply ?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.