Vice President of Claims and Risk Management - Property & Casualty in Alpharetta at CBIZ

Date Posted: 1/17/2020

Job Snapshot

Job Description

With over 100 offices and nearly 5,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level. CBIZ has been honored to be the recipient of several national recognitions: 2019 America's Best Mid-Size Employers by Forbes, 2019 Best Workplaces in Consulting & Professional Services by Great Place to Work® and FORTUNE, 2019 Workplace Excellence Seal of Approval by the Alliance for Workplace Excellence, and one of the Top 101 highest scoring companies in the country for Best and Brightest Companies to Work For in the Nation by the National Association for Business Resources.   CBIZ Benefits & Insurance Services is a division of CBIZ, Inc., providing benefits consulting, HRIS technology, payroll, human capital management, property and casualty, talent and compensation solutions, and retirement plan services to organizations of all sizes. By offering this range of services, we are able to help clients eliminate the inefficiencies associated with the use of multiple vendors. Ranked as a Top 20 Largest Broker of U.S. Business (Business Insurance Magazine) and a Top 100 Retirement Plan Adviser (PLANADVISER), we have approximately 1,500 professionals in 75 offices nationwide. Clients in a wide array of industries rely on us for national-caliber expertise and technical depth combined with highly personalized, local service.     Essential Functions and Primary Duties
  • Achieve organizational objectives through the coordinated achievements of subordinate staff
  • Assumes accountability for decisions made by subordinate staff
  • May spend a portion of time performing individual tasks related to the unit, however, supervisory activities constitutes a primary part of the job
  • Provide major input into hiring decisions
  • Provide major input into rewarding and disciplinary actions
  • Execute annual goals and priorities
  • Supervise staff to assure accountability and stewardship of department resources (operational, financial and human) in compliance with departmental goals and objectives
  • Influence the direction for new or revised services, programs, processes, standards, or operation plans
  • Analyze and resolve problems interprets policies and demonstrate solid subject matter knowledge
  • Exercise judgment within defined procedures and policies to determine appropriate action
  • Provide leadership, coaching, and mentoring to subordinate staff
  • Listen and resolve grievances
  • Oversee the most complex, challenging claims issues
  • When needed, negotiate severe and complex claims and litigated matters above the monetary and coverage authority of direct reports
  • Demonstrate clear understanding of coverage and legal issues and possess the ability to use these skills to influence the outcome of claim issues
  • Responsible for the strategic planning, vision and managerial direction to streamline and improve workflows and obtain optimal efficiency within the claims department and loss control
  • Establish and sustain the development, documentation, and implementation of operational procedures and business flows for claims and loss control groups 
  • Reinforce processes, goals, and procedures that exemplify professionalism, integrity, and superior claim handling
  • Establish operational goals, leadership credibility and convey a strong vision 
  • Develop a good, honest, and open working relationship with the staff, supported business unit management and vendors 
  • Ability develop and maintain partners with carriers that includes vendor selection, negotiation, and ongoing monitoring of outcomes to ensure contractual obligations are meeting expectations
  • Analyze claim reports to identify trends and develop recommendations to address those trends
  • Possess the ability to lead a team effectively and efficiently
  • Develop and maintain benchmarks for direct reports, to hold them accountable for workload and progress  
  • Manage and provide leadership to direct reports with respect to investigating, reserving, expense management, resolving claims, and overall claims handling in accordance with best practices
  • Additional responsibilities as assigned 
Preferred Qualifications 
  • Bachelor's degree 
  • Strong technical understanding of P&C claims handling
  • Experience and detailed knowledge of the P&C claims insurance for all lines of business
  • Excellent written and verbal communication skills
  • Strong organizational and leadership skills
  • Ability to travel as needed
Qualifications Required
  • High School Diploma or GED required
  • Over 8 years’ experience in area of expertise with increasing complexity
  • At least 6 years’ experience managing and leading staff
  • Must maintain current required licenses and certifications relevant to field of expertise
  • Demonstrate industry experience; product knowledge, proposal process, underwriting, regulatory trends, and presentations skills
  • Proficient use of applicable technology
  • Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally
  • Expert knowledge of state and federal legislation and regulations impacting discipline
  • Expertise in managing clients 
  • Advanced problem solving and critical thinking skills
  • Ability to analyze and prioritize multiple responsibilities

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