Customer Service / Product Support | Human Capital Management in Roanoke at CBIZ

Date Posted: 6/30/2022

Job Snapshot

Job Description

With over 100 offices and nearly 6,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.  

CBIZ has been honored to be the recipient of several national recognitions:

  • 2022 Top Workplaces USA
  • 2022 Great Place to Work Certification
  • Top 101 2021 Best and Brightest Companies to Work For in the Nation
  • 2021 America's Best Mid-Size Employers
  • 2021 Best and Brightest Companies in Wellness

CBIZ Benefits & Insurance Services is a division of CBIZ, Inc., providing benefits consulting, HRIS technology, payroll, human capital management, property and casualty, talent and compensation solutions, and retirement plan services to organizations of all sizes. CBIZ is ranked as a Top 20 Largest Broker of U.S. Business (Business Insurance Magazine) and a Top 100 Retirement Plan Adviser (PLANADVISER).  

This position is responsible for implementation and client support for our time and attendance system.  In a fast paced environment, the Time and Labor Specialist manages implementation of new Time and Labor Management (TLM) accounts, assists current clients with questions and changes, and coordinates with the payroll and HRIS team members to ensure an accurate and client service oriented TLM experience. In addition, they are responsible for monitoring and verifying proper procedures are followed in compliance with business practices and HR System requirements.  Interested applicants must possess the ability to work a flexible schedule.  Experience with time and attendance systems is a plus.  Additional responsibilities to include the following:

Essential Functions and Primary Duties:

  • Work directly with clients to support our TLM product.
  • Research, collect, manipulate, interpret, and verify the accuracy of all data needed to set up new accounts.
  • Provide training sessions/materials to clients utilizing the Time Solutions system
  • Research and accurately resolve a full range of customer service needs in the Time Solutions system in a timely, efficient, and accurate manner
  •  Assist with internal needs/training regarding accounts
  • Work closely with the Payroll and Implementation Team to collaborate on complex client issues, departmental processes, and procedures.
  • Allocate Time and prioritize accordingly across several projects
  • Ensure every client interaction is a positive and productive experience
  • Troubleshoot basic and intermediate-level client issues
  • Communicate effectively
  • Meet established deadlines
  • Effectively operate and use all departmental hardware and software.
  • Perform other duties as assigned

Preferred Qualifications:

  • Experience with time and attendance systems 
  • Working-level knowledge of payroll processes 
  • Excellent customer relation skills
  • Proficient use of Excel

Minimum Qualifications:

  • Must possess analytical skills
  • Excellent customer relation skills
  • Ability to work in a team environment as well as independently
  • Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks
  • Ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
  • High school diploma or GED required


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CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant’s race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.



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