Telephony Technical Support Specialist in Maryland Heights at CBIZ

Date Posted: 1/8/2022

Job Snapshot

Job Description

With over 100 offices and nearly 5,000 associates throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.  

CBIZ has been honored to be the recipient of several national recognitions:  

  • 2020 Best Workplaces in Consulting & Professional Services by Great Place to Work®  
  • 2019 America’s Best Mid-Size Employers by Forbes 
  • 2019 Workplace Excellence Seal of Approval by the Alliance for Workplace Excellence 
  • Top 101 highest scoring companies in the country for Best and Brightest Companies to Work For in the Nation by the National Association for Business Resources  

CBIZ Network Solutions provides onsite technical support to Edward Jones home and branch office locations in the US and Canada. We are a trusted Edward Jones vendor with a strong focus on customer service. Our team troubleshoots and repairs computers, printers, telephone systems and other technical components. In addition, our team provides onsite technical support to Edward Jones as needed to coordinate projects, manage processes and provide software solutions.

Essential Functions and Primary Duties

  • Troubleshoot and repair hardware and software issues with router, computer, printer, phone, fax, scanning, audio and video systems.
  • Troubleshoot and repair connectivity issues with cable, DSL, cellular, and T1 data circuits.
  • Provide excellent customer service and advanced technical support to CBIZ and Edward Jones field, home office and management staff.
  • Assist field service technicians with new branch installs, branch office moves, hardware moves, adds, and changes.
  • Conduct training for new hires.
  • Create and maintain documentation used by phone support engineers and field service technicians.
  • Follow proper escalation procedures to ensure MAC activities and maintenance issues are completed in a timely manner.
  • Develop high-level technical solutions to mechanical and electrical equipment problems.
  • Handle multiple tasks and large call volumes.
  • Act as a liaison between Edward Jones corporate headquarters and field service technicians.
  • Assumes responsibility for related duties as required or assigned.

Minimum Qualifications

  • Associates degree from an accredited college or technical school.
  • Two to five years of prior job-related experience.
  • Excellent communication, public relations, technical, and troubleshooting skills.
  • Able to use general office equipment.
  • Experience with incident tracking software, and the Microsoft Office Suite.

*This position is temporarily remote.


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CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant’s race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.