REMOTE-Customer Service Product Specialist in Roanoke at CBIZ

Date Posted: 11/22/2021

Job Snapshot

Job Description

With over 100 offices and nearly 5,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.   

CBIZ has been honored to be the recipient of several national recognitions:   

  • 2020 Best Workplaces in Consulting & Professional Services by Great Place to Work®
  • 2020 Workplace Excellence Seal of Approval by the Alliance for Workplace Excellence
  • Top 101 2020 Best and Brightest Companies to Work For in the Nation
  • 2020 Healthiest 100 Workplace in America
  • 2021 Top Workplaces USA 

CBIZ Benefits & Insurance Services is a division of CBIZ, Inc., providing benefits consulting, HRIS technology, payroll, human capital management, property and casualty, talent and compensation solutions, and retirement investment services to organizations of all sizes. CBIZ is ranked as a Top 20 Largest Broker of U.S. Business (Business Insurance Magazine) and a Top 100 Retirement Plan Adviser (PLANADVISER).  

Essential Functions and Primary Duties

  • Work directly with clients to support our software product.
  • Drive customer satisfaction through quality delivery processes.
  • Perform full range of customer service according to commitments and standards set forth by the department.
  • Work to understand and collaborate on processes, procedures and programs
  • Collaborate with peers to present solutions and define best practices for clients.
  • Organizing daily tasks and managing work loads
  • Additional responsibilities as assigned
  • Assist internal and external clients with requests and problems in timely manner
  • Ensure internal controls are followed accurately
  • Record changes as appropriate to respective software program(s)
  • Notify appropriate person/s of changes ensuring data accuracy
  • Support internal employees; act as mentor for less experienced employees
  • Assist team members by fielding questions prior to escalation to team leader
  • Work to exceed department metrics and goals as established by manager and team leader
  • Effectively operate all department equipment

Preferred Qualifications

  • Payroll Experience
  • Experience with HRIS or Human Capital Management software preferred
  • Service Bureau experience helpful
  • Experience with Ultimate Kronos Group (UKG) Workforce Ready is a plus

Minimum Qualifications

  • High School Diploma or GED required; Bachelor’s degree preferred
  • Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
  • Excellent customer relation skills
  • Proficient use of applicable technology including Microsoft Excel
  • Ability to work in a team environment as well as independently
  • Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks

REASONABLE ACCOMMODATION

If you are a qualified individual with a disability you may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling 844-558-1414 (toll free) or send an email to accom@cbiz.com.

EQUAL OPPORTUNITY EMPLOYER

CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant’s race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.

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