Help Desk Team Leader | Network Solutions (Remote) in Work From Home at CBIZ

Date Posted: 9/7/2023

Job Snapshot

Job Description

With over 120 offices and nearly 7,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

CBIZ has been honored to be the recipient of several national recognitions:

  • 2022 Best and Brightest Companies to Work for in the Nation
  • 2023 Top Workplaces USA  
  • 2022 America's Best Mid-Size Employers
  • 2022 Best and Brightest Companies in Wellness
  • 2022 Great Place to Work Certification    

CBIZ Network Solutions provides onsite technical support to Edward Jones home and branch office locations in the US and Canada. We are a trusted Edward Jones vendor with a strong focus on customer service. Our team troubleshoots and repairs computers, printers, telephone systems and other technical components. In addition, our team provides onsite technical support to Edward Jones as needed to coordinate projects, manage processes and provide software solutions.


 Essential Functions and Primary Duties

  • Build, develop and manage a team capable of carrying out needed operational strategies while improving employee, client, and vendor relationships.
  • Supervise and manage overall performance of assigned associates.
  • Continues to spend a significant amount of time performing individual tasks related to the success of the team.
  • Act as a liaison between CBIZ associates and the client.
  • Responsible for staffing, performance management and disciplinary action for assigned team.
  • Create and exhibit a sense of ownership for developing efficient operations and identifying opportunities for continuous growth.
  • Handle the escalations for assigned team.
  • Create and update procedures and documentation to improve efficiency and effectiveness.
  • Train associates on new activities, policies, technical systems, and procedures.
  • Lead and attend department meetings, team meetings, and 1:1s with assigned associates.
  • Complete performance reviews and make salary recommendations for assigned direct reports.
  • Assume responsibilities for related duties as assigned.


 Minimum Qualifications

  • High School Diploma or GED required; Bachelor's degree preferred.
  • Minimum of 3 years' experience directly related to technical support of information system technology, with at least 1 year in a leadership capacity (mentoring associates, project leadership, contact center leadership) preferred

The annual salary target for this job in this market is $46,000 - $55,000. The specific compensation for this role will be determined based on the education, experience, and skill set of the individual selected for this position. The compensation above is not representative of an employee’s total compensation. Beyond income, you have access to; comprehensive medical and dental insurance, retirement savings, life and disability insurance, health care and dependent care reimbursement accounts, certification incentives, education assistance, referral program and much more.


If you are a qualified individual with a disability you may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling 844-558-1414 (toll free) or send an email to


CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant’s race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.