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Director of Sales and Service in Cumberland, MD at CBIZ

Date Posted: 2/11/2019

Job Snapshot

Job Description

With over 100 offices and nearly 5,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level. CBIZ has been honored to be the recipient of several national recognitions: 2018 Best Workplaces in Consulting & Professional Services by Great Place to Work® and FORTUNE, 2018 Workplace Excellence Seal of Approval by the Alliance for Workplace Excellence, and one of the Top 101 highest scoring companies in the country for Best and Brightest Companies to Work For in the Nation by the National Association for Business Resources.

CBIZ Benefits & Insurance Services is a division of CBIZ, Inc., providing benefits consulting, HRIS technology, payroll, human capital management, property and casualty, talent and compensation solutions, and retirement plan services to organizations of all sizes. By offering this range of services, we are able to help clients eliminate the inefficiencies associated with the use of multiple vendors. Ranked as a Top 20 Largest Broker of U.S. Business (Business Insurance Magazine) and a Top 100 Retirement Plan Adviser (PLANADVISER), we have approximately 1,500 professionals in 75 offices nationwide. Clients in a wide array of industries rely on us for national-caliber expertise and technical depth combined with high personalized, local service.

We are seeking an individual who has a proven desire in a leadership opportunity within a growing but an established property and casualty brokerage, has experience in a sales/service background, must be confident managing a large staff, and be able to transform the culture into a sales-driven environment

Essential Responsibilities & Primary Duties

  • Establishes self as a change management leader within the office. The ability to make tough decisions and convert office into a leading sales and service center.  Responsibility for personal lines, commercial (small/middle market) and claims.
  • Ability to recruit high-level talent while leading and mentoring multiple service, claims, and sales individuals to maintain consistently high-performance levels
  • Ability to put together and execute a business plan that will achieve positive results for the Cumberland office
  • Ability to implement and execute a defined proactive sales process within the current and new service staff
  • Achieves organizational objectives through the coordinated achievements of subordinate staff
  • May spend a portion of time performing individual tasks related to the unit. However, supervisory activities constitutes a primary part of the job
  • Execute and accountable for annual goals and priorities
  • Supervises staff to assure accountability and stewardship of department resources (operational, financial and human) are in compliance with departmental goals and objectives
  • Influences the direction for new or revised services, programs, processes, standards or operation plans
  • Analyzes and resolves problems, interprets policies and demonstrates solid subject matter knowledge
  • Exercises judgment within defined procedures and policies to determine appropriate action

Minimum Qualifications: 

  • High School Diploma or GED required; Bachelor's degree preferred
  • Over 8 years’ experience in area of expertise with increasing complexity
  • At least 6 years’ experience managing and leading staff
  • Must have an experienced sales/service background
  • Must maintain current required licenses and certifications relevant to field of expertise
  • Demonstrated  industry experience; product knowledge, proposal process, underwriting, regulatory trends and presentations skills
  • Proficient use of applicable technology
  • Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally
  • Expert knowledge of state and federal legislation and regulations impacting discipline
  • Expertise in managing clients
  • Advanced problem solving and critical thinking skills


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