Customer Service Product Specialist | CHR (Remote) in Work From Home at CBIZ

Date Posted: 5/23/2023

Job Snapshot

Job Description

With over 120 offices and nearly 7,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.    

CBIZ has been honored to be the recipient of several national recognitions:   

  • 2022 Best and Brightest Companies to Work for in the Nation 
  • 2023 Top Workplaces USA 
  • 2022 America's Best Mid-Size Employers 
  • 2022 Best and Brightest Companies in Wellness 
  • 2022 Great Place to Work Certification   

CBIZ Benefits & Insurance Services is a division of CBIZ, Inc., providing benefits consulting, HRIS technology, payroll, human capital management, property and casualty, talent and compensation solutions, and retirement plan services to organizations of all sizes. CBIZ is ranked as a Top 20 Largest Broker of U.S. Business (Business Insurance Magazine) and a Top 100 Retirement Plan Adviser (PLANADVISER).    

Essential Functions and Primary Duties

  • Work directly with clients to support our Centrally HR Human Capital Management software.
  • Drive customer satisfaction through quality delivery processes.
  • Perform full range of customer service according to commitments and standards set forth by the department.
  • Work to understand and collaborate on processes, procedures and programs.
  • Collaborate with peers to present solutions and define best practices for clients.
  • Organizing daily tasks and managing work loads
  • Additional responsibilities as assigned
  • Assist internal and external clients with requests and problems in timely manner
  • Ensure internal controls are followed accurately
  • Record changes as appropriate to respective software program(s)
  • Notify appropriate person/s of changes ensuring data accuracy
  • Support internal employees; act as mentor for less experienced employees
  • Assist team members by fielding questions prior to escalation to team leader
  • Work to exceed department metrics and goals as established by manager and team leader
  • Effectively operate all department equipment

Preferred Qualifications

  • Minimum 1-2 years of payroll experience
  • Experience with HRIS or Human Capital Management software preferred
  • Service Bureau experience helpful
  • Experience with UKG Workforce Ready is a plus

Minimum Qualifications

  • High School Diploma or GED required; Bachelor’s degree preferred
  • Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
  • Excellent customer relation skills
  • Proficient use of applicable technology including Microsoft Excel
  • Ability to work in a team environment as well as independently
  • Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks

The annual salary target for this job in this market is $26.54/hr. - $29.63 The specific compensation for this role will be determined based on the education, experience, and skill set of the individual selected for this position. The compensation above is not representative of an employee’s total compensation. Beyond income, you have access to; comprehensive medical and dental insurance, retirement savings, life and disability insurance, health care and dependent care reimbursement accounts, certification incentives, education assistance, referral program and much more.


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CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant’s race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.