Communications Account Coordinator | Employee Benefits in Kansas City at CBIZ

Date Posted: 5/26/2023

Job Snapshot

Job Description

With over 120 offices and nearly 7,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.     

CBIZ has been honored to be the recipient of several national recognitions:   

  • 2022 Best and Brightest Companies to Work for in the Nation  
  • 2023 Top Workplaces USA  
  • 2022 America's Best Mid-Size Employers  
  • 2022 Best and Brightest Companies in Wellness  
  • 2022 Great Place to Work Certification

CBIZ Benefits & Insurance Services is a division of CBIZ, Inc., providing benefits consulting, HRIS technology, payroll, human capital management, property and casualty, talent and compensation solutions, and retirement plan services to organizations of all sizes. CBIZ is ranked as a Top 20 Largest Broker of U.S. Business (Business Insurance Magazine) and a Top 100 Retirement Plan Adviser (PLANADVISER).   

We offer a dynamic and supportive work environment where you will have the opportunity to contribute to the success of our strategic employee benefits initiatives. If you are a proactive individual with a passion for communication and employee engagement, we would love to hear from you.  

Essential Functions and Primary Duties

  • Assist in the development and implementation of strategic employee benefits initiatives, focusing on internal communications and employee onboarding.
  • Support the creation and coordination of comprehensive benefits communication plans, including onboarding materials, benefit guides, client service updates, and other relevant internal communication materials.
  • Collaborate with cross-functional teams to ensure timely and accurate distribution of benefits materials to employees, ensuring alignment with company branding and messaging.
  • Serve as a point of contact for internal stakeholders, addressing inquiries and providing exceptional customer service.
  • Contribute to the analysis of employee feedback, benefits utilization, and market trends, in order to make informed recommendations for program enhancement.
  • Assist in organizing and coordinating internal meetings, presentations, and webinars related to employee benefits and onboarding initiatives.
  • Provide benefit communications support to local offices during busy seasons, ensuring smooth operations and efficient workflow.
  • Assist with ad hoc project work as needed, stepping in to support local offices with additional workload and tight deadlines.
  • Maintain organized records and files, ensuring easy access to information when needed.
  • Coordinate and schedule meetings, appointments, and travel arrangements for team members in local offices.
  • Prepare and proofread documents, reports, and presentations, ensuring accuracy and professionalism. 
  • Handle incoming calls and emails, responding promptly and professionally to inquiries and requests. 
  • Collaborate with cross-functional teams to gather and compile data, assist in data analysis, and prepare reports as required. 

Preferred Qualifications

  • Bachelor's Degree in Communications, Business, or related field. 
  • Strong written and verbal communication skills, with exceptional attention to detail and proofreading abilities.
  • Demonstrated ability to manage multiple projects simultaneously and meet deadlines.  
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with communication platforms and tools. 
  • Excellent interpersonal skills with the ability to build relationships and collaborate effectively with team members and internal stakeholders. 
  • Knowledge of employee benefits, including healthcare, retirement plans, and voluntary benefits, is preferred. 
  • Previous experience in employee onboarding initiatives and internal communications is a plus. 

Minimum Qualifications

  • High School Diploma or GED required
  • 1-2 years of relevant work experience in the insurance industry
  • Ability to work in a team environment as well as independently
  • Must maintain current required licenses and certifications relevant to field of expertise
  • Proficient use of applicable technology
  • Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally


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CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant’s race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.