Job Description

With over 120 offices and nearly 7,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.    

CBIZ has been honored to be the recipient of several national recognitions: 

• 2022 Best and Brightest Companies to Work for in the Nation
• 2023 Top Workplaces USA
• 2022 America's Best Mid-Size Employers
• 2022 Best and Brightest Companies in Wellness
• 2022 Great Place to Work Certification 

CBIZ Network Solutions provides onsite technical support to Edward Jones home and branch office locations in the US and Canada. We are a trusted Edward Jones vendor with a strong focus on customer service. Our team troubleshoots and repairs computers, printers, telephone systems and other technical components. In addition, our team provides onsite technical support to Edward Jones as needed to coordinate projects, manage processes and provide software solutions.

Essential Functions & Primary Duties

• Troubleshoot, repair and or replace equipment in an efficient and timely manner to minimize associate downtime and meet or exceed the CBIZ Service Level Agreement
• Responsible for tracking and inventory of specified equipment
• Responsible for opening, updating and closing Service Center tickets as required. Performing other administrative responsibilities as required
• Responsible for desktop hardware upgrades, installs, moves and removes during normal business hours, evenings and weekends
• Provide technical support to client associates in a timely manner while providing excellent customer service
• Available 24 hours a day, 7 days a week to provide service to the home office in case of an emergency
• Evening and weekend hours expected when required with sometimes less than 3 days notice
• Assumes responsibility for related duties as required or assigned
• Responsible for ordering and maintaining equipment and consumables at each campus stock location
• Provide excellent customer service at all times

Preferred Qualifications 

• One year of job-related experience

Minimum Qualifications

• Associates degree from an accredited college or technical school
• Able to use all related computer hardware and software
• Able to use job-related handheld tools
• Able to lift and/or move up to 100+ pounds of equipment
• Must have good communication skills

REASONABLE ACCOMMODATION

If you are a qualified individual with a disability you may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling 844-558-1414 (toll free) or send an email to accom@cbiz.com.

EQUAL OPPORTUNITY EMPLOYER

CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant’s race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.

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