Business Application Consultant in Cleveland, OH at CBIZ

Date Posted: 6/15/2021

Job Snapshot

Job Description

With over 100 offices and nearly 5,000 associates throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.  

CBIZ has been honored to be the recipient of several national recognitions:  

•    2020 Best Workplaces in Consulting & Professional Services by Great Place to Work®

•    2020 Workplace Excellence Seal of Approval by the Alliance for Workplace Excellence

•    Top 101 2020 Best and Brightest Companies to Work For in the Nation

•    2020 Healthiest 100 Workplace in America

•    2021 Top Workplaces USA

Essential Functions and Primary Duties

  • Provide operational and functional support for the Application.
  • End user support and training
  • User administration (adds, removals, changes)
  • User role definition and configuration
  • Manage and modify application configurations
  • Manage and modify systematic workflows and business processes
  • Functional support for third party integrations
  • Reporting configurations and support
  • Coordinates and tests application upgrades
  • Application and business process testing
  • Monitors key system processes
  • Handles quarterly SOX audit requests
  • Product Expertise and Application Vendor interaction
  • Stays up to date on vendor product roadmap and upcoming enhancement
  • Maintains relationship with vendor support organization
  • Works with vendor and business stakeholders on continuous improvement efforts 
  • Collects business and user requirements
  • Configures, tests, and implements application changes
  • Works with corporate IT to ensure the application adheres to IT General Controls and security standards.
  • Follows formal application change management procedures.
  • Maintains system, business process and end user documentation
  • Supports the onboarding of acquired business entities (data conversion, user onboarding, etc…)

Preferred Qualifications

  • Bachelor’s degree
  • Business process expertise (specific to the line of business)
  • Technologically savvy and curious
  • Ability to manage a workload of operational support and project level work
  • Data Analysis Skills
  • Problem solving skills
  • Detail oriented and organized
  • Interpersonal communication skills
  • 3 years of experience in related field 
  • Demonstrated data analysis ability 
  • Ability to problem solve moderate to complex issues
  • Detail oriented and organized
  • Effectively communicates at all levels of the organization.

Minimum Qualifications Required

  • High School Education or GED 
  • Comprehensive knowledge of payroll processing, accounting and payroll tax filing procedures
  • Ability to communicate effectively with clients;
  • Demonstrated ability to communicate verbally and in writing throughout all levels of organization
  • Excellent customer relation skills
  • Proficient use of applicable technology; aptitude and willingness to learn CBIZ payroll system
  • Ability to work in a team environment as well as independently
  • Able to maintain confidential information
  • Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks

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